"First time at Sugar factory with family from out of town. It seemed fairly slow when we arrived for our 6pm reservation for party of 6 but started picking up right after. We were seated immediately but sat a bit before our waiter, a pleasant young man, greeted us. We were given menus. Our appetizer was delivered but we had to ask for plates, napkins and silverware. We finished that, and asked for more waters and one soda that never came out. The hostess walked by and asked how everything was because she thought we were finished but we hadn't received our food or the water. She said she would get more water. Our server had several tables plus a large table of about 12 that seemed to consume all his time. She said she would get more water for us and left. She and the waiter came back about 5-10 minutes later both with water pitchers and the soda. Staff seemed rattled and we saw many customers sitting and waiting for food, bills, etc. The food finally came out and I was skeptical that it would be cold but the fish and chips was wonderful. We all enjoyed the food, once we got it! It appeared they were short staffed (who isn't these days) and that was very unfortunate. If I went again, I would choose to sit at the bar where you can get happy hour drinks and maybe a bit more attention!"
