The Jalapeño
Off The Clock Bar and Grill

Off The Clock Bar and Grill

4301 S. Howell Ave Milwaukee, WI 53207, United States

Bars • Pizza • Casual • Burgers


"I had not been here in a really long time. Previously, I had visited when it was Roberts. So yes it has gone through a name change and COVID. I know times are challenging but proper hospitality can still be offered.I visited Saturday 5/7/22, approximately at 630pm. Upon entering we were greeted by a waitress wanted sign. We hung there for a few minutes, thinking it was a hostess stand. Eventually we walked further into the dinning room, there was a door dash pickup table. We figured maybe that was the hostess stand. There were 2 workers behind the bar and neither said hello at any time.After waiting a few more minutes a guess at a high top table in the bar area said we can just sit anywhere. We grabbed a table and began our wait.After 20 minutes had past without a greeting, I turn to my wife and said I think I'm ready to go if someone doesn't say hi shortly and unfortunately we were greeted within 2 minutes of that comment.Had we not been greeted I would have been spared the worst dining experience of my life. We had 3 drinks 2 appetizers and 2 entrees. It took two and a half hours to serve us all of our items. We were there so long by the time our entrees came out we asked for a to-go box. Otherwise we would have been there another half hour to eat our meal.Do not go unless they get adequate staff that can handle being short-handed or enough bodies to cover up the poor customer experience.The only highlight of the whole experience was the LoDuca wine that was available."