"I walked in, and the place was completely empty. There were seven people behind the counter, yet for a solid three minutes, not one of them looked at me or acknowledged my presence. Finally, I asked if I needed to place my order with them, and they confirmed that I could. However, everything I ordered was a mix-up. I asked for two cinnamon raisin bagels, but they tried to give me plain ones instead. I requested something without a specific condiment, yet they kept preparing it with that condiment anyway. I nearly decided to walk out."