"Sunday afternoon, not terribly busy, but signed in online just in case. Arrived at our designated time and was told it would be about 5 minutes. After 5 mins. we were seated at our table and was ignored for the next 15 mins while other sections of the restaurant were getting waiters within 1-2 mins. Brought it to the attention of the hostess which was at least gracious enough to bring us water and bread. After 10 more minutes of completely being ignored, we decided that was enough. On the way out we told the same hostess we were leaving and I guess part of me was hoping she would say…no wait, I will personally get you a waiter and not have to leave, but she apologized and we were on our way. This has opened 2 out of 3 times at this location, so we will go to Kings Island Outback even though it is 10 minutes farther away. We know there is a shortage of employees everywhere you go, but the very least that should be done is acknowledge your customer is there and will be served as soon as possible. That is not asking for much in my opinion.BTW..this was our anniversary dinner and by the time we got out of there, it was to late to go to any other steakhouse because the wait times were around 90 mins. or more. Needless to say, anniversary dinner plans were ruined."
