"It took a while for things to get sorted out, and the waiter made several trips to our table to check on the situation. I eventually asked to speak with the manager, who took another 20 minutes to come over. He explained that the kitchen manager was the one causing the issues. We received a menu with the sides, but it took half an hour after that for our food to finally arrive. It all seemed like it could have been easily managed, but they just couldn’t get it right in time for the holiday meal.
When we first arrived, I thought we'd found a great place—spacious, not crowded, and the food looked promising. However, they just seemed overwhelmed and unprepared for this special occasion."
