"At that point, I decided to cancel my order because I couldn't keep distracting my toddler, and I needed to pick up my daughter from school. Honestly, waiting over an hour for one sandwich is quite excessive. The staff apologized and mentioned that my order was delayed due to a large order that had been placed before mine, which caused chaos in the kitchen.
My suggestion is to be more upfront with customers about wait times. If I had known it would take an hour for just one sandwich, I would have chosen to come in after picking up my daughter. I haven't returned since this experience."
