"My order was quickly read back along with the total, and I was asked to pull around to the second window. When I arrived there, it felt deserted. Eventually, a lady with long blonde hair extensions came around the counter. She opened the glass, took my card, processed my payment, and instructed me to wait at the pedestrian sign for my order. It was clear she didn’t want to be bothered and would rather be anywhere but dealing with the few cars in line. Perhaps they had just finished a busy rush.
I placed my order at 8:31 p.m., and it was brought out at 8:50. The staff member still seemed annoyed with whatever was on her mind. During my wait, four cars passed through the drive-thru. I understand that preparing food takes time, and I try to be patient. However, when we got home, I was disappointed to find the chicken pieces unexpectedly small, and the fries were undercooked and soft. Some of the sauce even tasted sour. It’s worth noting that the restaurant wasn’t busy at the time.
My main concern is the quality of the food and the attitude of the staff member. Customers who spend over $40 on a visit deserve better service, as does any customer. I recognize that everyone has their struggles, whether it's fatigue or personal issues.
Despite this experience, I won't let one person's behavior diminish my rating of this place to four stars. Most of my visits here have been quite enjoyable. However, I am left wondering why the portions of chicken have become smaller, as I've noticed this trend in my recent visits to Cane's. I’m not looking for a free meal replacement; I just want to provide an honest review."
