The Washington
Cottage

Cottage

18 Main St, 01432, Ayer, US, United States

Pizza • Burgers • American • Steak And Cheese


"I have never dealt with a more reprehensible staff in my life, and I worked in the service industry so that is saying a lot. I called because my pizza was wrong and was told it was my fault for assuming gluten free meant gluten free....huh??? When I attempted to speak to staff about it I was told to lower my voice because I was yelling. I am a trauma therapist. I make my living speaking calmly and clearly. No matter how many times I restated calmly I was yelled at and berated by not one, but TWO staff members for assuming that gluten free meant gluten free. When I calmly requested my money back and suggested they change the misleading description online, I was AGAIN told it was my fault for ordering online and for yelling when I did not raise my voice once. I am putting it everywhere, Google, Yelp, Facebook, everywhere I possibly can. Do NOT support this disgusting business and their incredibly disrespectful staff and manager. we are reporting them to the Better Business Bureau and others for their misleading practices. Dietary restrictions: DON'T EAT HERE. IF YOU HAVE ANY ALLERGIES AT ALL DO NOT EAT HERE EVER. I have a gluten allergy and ordered the gluten free pizza which was supposed to have loaded potato skins on it. Instead it has French fries that were not in a dedicated fryer. When I tried to call and speak to someone they LITERALLY TOLD ME IT WAS MY FAULT FOR ASSUMING GLUTEN FREE MEANT GLUTEN FREE. ARE YOU KIDDING ME???"

Liberty Station

Liberty Station

2101 Washington Ave, Houston, TX 77007, United States

Pub • Pubs • Full • Casual


"I had just started and new job and a friend met me at Liberty Station. We each had 2 Lone Star Light since they were on special and stayed about 2.5 hours mainly chatting. As I went to leave I saw there were tow trucks towing my car. There is a Liberty lot but it is quite a step up to get into it and I have a very low to the ground car. Before parking I even drove round to the Washington side to see if it was easier to get into the lot there was a kerb so clearly, you are not supposed to enter from the Washington side. I drove back around and, not wanting to damage the bottom of my car, I parked off the street right next to the sign that said Towing Enforced. Liberty Station parking only . I thought I would be fine as there were no other parking signs and I was a Liberty Station customer. The towing guys were extremely aggressive and said they would tow the car if I went in to try and talk to the staff at Liberty. They said they would release my vehicle if I gave them $100 in cash and threatened that if they towed it, it would be $230. They showed me the text that they said staff member (a woman) at Liberty had sent she mentioned my car and another (Silver) one. So clearly, this individual is getting a kick back from the towing company. There was certainly no announcement made in Liberty that cars were being towed. Very disappointing and I certainly won 't ever go back. I even went into the bar after and tried to talk to the 2 bartenders. The woman, mysteriously, disappeared and the guy just stared at me and said.....I didn 't know your car was being towed. Clearly they did as they had informed the towing company. Be careful.....this place is the opposite of liberty and shady AF."