The Wedge Chopped Salad
Jersey Mike's Subs

Jersey Mike's Subs

Jersey Mike's Subs, 2701 Cross Timbers Rd Suite 202, Flower Mound, TX 75028, USA, 75028-2754, United States

Subs • Meat • Steak • Fast Food


"My husband mobile ordered our order on Sun 6/11 at 12:45pm. It said the order would be ready at 1:25. I arrived at 1:37 and my order was not ready on the pick up table. I waited about 10 minutes before asking on the status and was told that it was half way through. At about 2:05pm my order was ready. After I watched several people come in after me and go through the line as well as 4 mobile orders leave without food in their hand I was tired of waiting. Another gentleman that was waiting in line got in the line to order because he was tired of waiting on his mobile order. Another customer walked up to the counter while waiting and said it had been 2 hours since she placed her order. The manager said someone must’ve taken. As he handed her the order he said something about her waiting till 2 hours to ask abouy her order. When I received my order, I asked the employee if he was going to compensate me for the hour and 40 minute wait I experienced. He then looked at the manager and the manager told me that the mobile orders were an issue and he had to pull someone. As a customer I’m not looking for an excuse, it’s not my job as a customer to tell you how to run your store or employees. A simple I’m sorry or here let me grab you a drink would’ve been the respectful thing to do. You don’t argue with your customers. In fact I ordered from this same store about a month ago through mobile order. When I got home my order was incorrect on both sandwiches. I called the store and asked for a refund because my husband and I weren’t going to eat sandwiches that we didn’t order. When I called the manager told me that I was wrong and his employee said he made the sandwich correctly. I then explained to him my order and lifted each top bread and told him what was on the sandwich to which he said he would refund my order. How does Jersey Mikes allow a manager or employee to be so disrespectful to their customers."