"Ordered delivery on Sunday and my pizza was made wrong (it was a medium fresco no onions, but it had onions all over it). I called and let them know and they took down my info and said I could call back and have it remade free another day. My boyfriend ate it since it was too hard to pick all the onions off that were under the cheese and other toppings, and I did not eat any. So today I called for the make up pizza. I ordered another fresco no onion, but asked if this one could be thin crust. They said yes. A half hour later the delivery guy came and he was very nice. But when I opened the box the pizza was made wrong…again. It had onions and was not thin crust. I even picked off a big piece of onion and showed it to the driver. He apologized profusely and said he would personally go back and make sure I get the right one. Another pizza for my boyfriend, I guess. 45 mins later I call the store asking if the driver had left yet. Guy on the phone says they already delivered my pizza. I said yeah but it was made wrong and the driver said he’d personally make sure I got another made right. He said “no I made that pizza myself and I did not put onions on it.” I told him I literally showed the onions to the driver before he left, and it was also not a thin crust. He begrudgingly said he would make another and send it out, and before I hung up I said “just to confirm it’s a fresco, no onion, thin crust, right?” He said yeah. I waited another hour, still no pizza. I called again and the same guy that answered before acted like he had no idea who I was and he put the delivery driver on the phone. The driver said he was told by the other guy not to knock and that it was “no contact delivery” and had left my pizza at the door ten mins ago. How could I have known the pizza was delivered when I CALLED over the phone and didn’t use the app to track it? So now I have a cold pizza at 10pm. Dario, the delivery driver, was amazing and kind and courteous. Barry, the pizza maker, was a flat out jerk. Edit: I am not comfortable messaging on Facebook and do not have twitter. Please leave an email address below I can contact. Thank you."
