"First of all, I have to say that the portions were fantastic, and most of the food was really good—until I discovered plastic in my Philly cheese steak. They did apologize and offered to make me a new one, but they didn’t take any food off my bill, at least the price of the Philly. Instead, they acted as if I was exaggerating; I overheard the bartender say, "Well, that's one way to get a bunch of extra meat," while standing in the kitchen. It's almost as if they thought I was carrying clear plastic around just to get free food. I even showed the bartender the piece I pulled out of my mouth. I understand that mistakes happen, but this felt like negligence on someone’s part and was completely unprofessional in how they addressed the situation."
