"At the start of the pandemic, I found navigating their website quite frustrating. The menu offerings had been cut back significantly, and I couldn't make any substitutions or changes. I hadn't even realized that Ole Piper was just a few blocks from my home, though I suspect their menu hasn't changed much from then.
In recent months, I've driven past Ole Piper on Cedar Avenue and noticed what appeared to be designated parking for pickup orders (it turns out it's reserved from 4-9 PM), but I never ventured into the lot to check it out. As I recalled some of the dishes from their menu, I felt a bit anxious about actually placing an order. The website lacked clear information on the ordering process unless you began an order, which then prompted you to sign up. This made me hesitant, so I often left the site.
However, this week, I finally decided to gather my courage and create an account to join their loyalty program (which the website doesn't explain very well). I logged in and placed an order the following day, and the food was just as delicious as I remembered! The portions were generous but not overwhelming, and I ended up with more food than I could eat in one sitting, leading to a day and a half of tasty leftovers.
The pickup process turned out to be easier than I anticipated. You simply call to let them know you’ve arrived, unlike McDonald's, where everything is done electronically. I managed it well and was pleased with the overall experience. Today, I decided to order just one item, and it was both delicious and satisfying. I plan to continue returning. Making substitutions was easy and integrated into the process, and I regret not coming here sooner. Of course, the pandemic has forced many places to adapt, but I'm really glad I decided to revisit."
