"Once we were seated, our server took our drink and food orders, but then she disappeared. We waited 40 minutes for our food without seeing her. The only time we spotted her was when she delivered food to another table. Not once did she check in on us or emerge from the kitchen. A manager did come by to refill a drink that had been empty for a while, but keep in mind the restaurant had only six tables occupied and about eight servers milling around. Our orders were straightforward – a party of three, including a kids' meal – yet it took forever, especially given how quiet it was.
After 40 minutes of waiting for our server, she finally brought our food. I asked her for a drink refill at that time, but she went missing again and never returned with it. I ended up finishing my entire meal without a drink. The manager passed by once more and asked if we needed anything, so we requested drinks again. He directed her to bring the refills to our table.
Throughout our visit, we noticed another server was busy closing the dining room, leaving us to wonder if our server was tied up with closing duties in the back. We arrived at 7:40 PM, and the restaurant closes at 10 PM, so we believe it should have been a priority to remain attentive to guests. We didn’t arrive just before closing, nor was it peak hours.
The service we received was not reflective of the number of servers present or the small number of tables, and it's a shame because we truly enjoy the food. However, something needs to change, as the overall experience has never been enjoyable here."
