Tilapia Del Mar
Chart House Savannah

Chart House Savannah

202 West Bay StGA 31401, Savannah, United States

Steak • Seafood • American • Ice Cream


"Follow up: I received a response below although they never followed up after I sent the email they requested. The restaurant has done nothing. Horrible experience, Total Waste of and time. I’m staying in a nearby hotel with my dogs. I called and ordered 2 pieces of plain grilled salmon 30each) and a NY strip steak 42). I had a discussion with Amanda that the salmon was for the dogs and needed to be prepared plain, no seasoning or oil. Amanda assured me they would do this. I ordered the steak medium well. I picked up the food and noticed immediately that the salmon was seasoned and full of oil. I reminded that I ordered plain for my dogs, The server just stared at me. I had waited over 15minutes in the parking lot then left. The next day, today, I called the manager and told him what happened although also said I wanted to reorder tonight and would he make sure they didn’t mess up my order again. He said yes he would make sure the salmon was prepared plain and the steak medium well although also said he could not give me a credit or any refund for the food the previous night. I decided to give him another chance and I ordered the same. I picked up my food, the salmon covered in lemon and oil and the medium well steak burned so badly on the outside and raw red inside. The manager wouldn’t even step outside to give the food to me when I explained I was outside the door with my dogs. I think the service is horrible, the manager is unprofessional and probably shouldn’t be in customer service I wasted 240.00 on food that was not edible. They did nothing to correct the order or refund my . Beware , such a rude, unprofessional group over there as far as the take out service. I imagine the same inside as I did deal directly with the manager. I’ve always had good experiences at other Chart House restaurants around the county. This one in Savannah was not at all up to the same standards."