"My husband and I have been loyal customers at this restaurant for years and have always had a great experience—until tonight. The service was slow, some of the items we requested didn’t arrive, and when we finally received our food, it was both burnt and cold. This is unusual for this place, and I was quite taken aback! However, the manager and our server were very apologetic and kind. They offered to replace our meals (which we declined), covered our bill, and even gave us coupons for our next visit. They truly value their regulars and our business. They turned a disappointing situation into a positive one, and I will continue to support them. I highly recommend this restaurant to everyone! Thank you, Timbers!"
