"We recently had the pleasure of dining at Prime’s Connecticut location after an exhausting 12-hour road trip. While the gentleman in the suit who checked us in didn’t exude warmth, possibly due to our more casual attire, our experience quickly turned around thanks to our exceptional waiter, David. From the moment David approached our table, his kindness and sincerity shone through. He was incredibly informative, guiding us through the menu with genuine enthusiasm and expert recommendations. It was clear he truly cared about making our dining experience memorable. His attentiveness made us feel welcome and appreciated, contrasting sharply with our initial impression at check-in. The food itself was nothing short of a 10 out of 10. Each dish was delicious, and David’s suggestions were spot on. His passion for the restaurant’s offerings was evident and added an extra layer of enjoyment to our meal. In short, while the greeting at the door could have been warmer, David’s outstanding service transformed our visit into a delightful experience. He truly embodies what great hospitality is all about, making our stop worthwhile despite the long journey. I can’t recommend this place enough, especially with David at the helm of service!"
