"We have had a varied quality of experience at Puer 7 over the years, but I receive their promotional emails and loved the sound of the Thanksgivong 3-course menu. So we booked a table for the family, which included our elderly parent, who is mobility challenged. I called ahead to find out about accessibility to their washrooms, which are on the 2nd floor. The elevator wasn't working, but they kindly offered to have my mother use the staff washroom if need be. We arrived on time, but had to wait 10 minutes for our table. We stayed for 90 minutes, during which time we did receive our first course and a drink, but service was slow and sparse. Our server Hailey seemed nice enough, but obviously stressed, and unprofessional in her responses to our conversation and even our empathy. The restaurant was obviously overwhelmed and unable to cope with the volume of business. Guesys at several tables looked unhappy. They ran out of turkey (the reason we went there) before our order was processed, their internal communication was poor, and we eventually left without our main courses even having started being cooked! Thd only saving grace was that we were not charged for anything. And that would have been the only acceptable outcome. It was a disastrous experience, particularly for pur poor parent, who left in pain from having to sit that long without the dinner out we had promised her, a treat she has not been able to experience for months."
