"I’ve been a customer here many years. My Five stars is for all their lovely breads, cookies, and premade cakes, and all the good memories of sipping cappucino in their window waiting for my daughter to finish gymnastics class nearby. And I still order baked goods here, and cakes from the cases. However, I feel I really should add my experience to the stories of others regarding the accuracy and quality of special made to order cakes because i feel the owner and management who never seem to be there when you want them should know. FirstPhoto the flower box cake as it is usually made at Buttercooky for Mother’s Day. I love it! it’s novel, It’s luxe, it can be filled almost any way you like, and it’s freaking EASY to make. Pure Baking Genius! My daughter was gifted an actual box of these preserved roses for her BS degree graduation and loved it to death. What better fun (and how easy! to get Buttercooky to make her a cake version for her MS degree graduation, and have it made in her school colors (violet and white ? Well, it wasnt that easy, actually. The next two photos show what I ended up with, after i told them all i needed was for them to do a larger version of that cake, and please substitute purple roses. I even sent them the actual Pantone color number for the exact purple the university uses so they could match the roses perfectly. Guys! so much purple???!! Upon seeing the cake at pickup i nearly passed out, but since i was there and the clock was ticking on the party deadline, i asked them if they could please get rid of that awful purple fondant and just put a white fondant collar on the cake as this would be a quick fix. The crew in the back refused, saying it’d wreck the cake. The cake was already wrecked, in my opinion how much worse could it get? To this day i wonder what might’ve happened if i’d offered to throw some money after that plea for help. But the clock was ticking! i needed a cake for that evening’s celebration. That’s when i called my Cake Ninja friends, who met me at my house with some fondant the nice stuff, not the Play Doh kind and we performed a fondant transplant on the sickly purple cake, and even added a Real Ribbon Handle, which is totally possible to do , don't ever let anyone tell you otherwise. Not one buttercream rose was wrecked, and my daughter got the adorable cake she deserved. The last photo is of the cake, post makeover. Looks pretty cute, right? Someone please show this to whoever said it couldn't be done. Moral of the story ? I feel there are three points important for both customers and management to consider: 1 I feel customers need to make certain to speak in person to an experienced, cake decor savvy individual never trust that the person taking phone orders knows a thing about cakes, even if they do work in a bakery. 2 Even if you are asking for a cake they've made hundreds of times in the past, do provide a drawing of what you want with colors textures specified in order to make certain you get what you want. 3 I personally don't feel i can ever again expect any help from Buttercooky if something goes wrong on their end, even if it’s an easy fix. This is why i will not ever order another themed special order cake from them, although i still think most of their case cakes are nice, especially the tres leches."
