Cheese • Waffles • Chicken • American
"Waited 40 minutes for my food to come out . My eggs were cold even the plate was barely warm . My waffle was also cold and soggy .The catfish was hot and delicious . I was excited to try this place after flying into Detroit . So I asked the waitress to bring me a hot waffle and send the manager over for feedback . The Human resource manager’s daughter came to resolve our complaint because there was no manager on staff . While she stood speaking to us I ate a piece of waffle with what appeared to be some gum like substance in it . She did immediately apologize and offer to comp my meal once I found the gum like substance . Prior to that she made excuses saying they don’t open until 10 so although they were open when we arrived the kitchen was not ready to serve . Not only was the food subpar but the service needs some serious help in the customer service department . Taking ownership, apologizing and immediately resolving the problem is the best way to turn a bad experience around . I had high hopes for this place . I’m still grossed out by whatever I found in my thin waffle ."
