"I have to say, my husband and I have LOVED this place for years. We come to stay at Mariemont a couple times a year and The National Exemplar is the biggest reason for that. Last night was the first negative experience we've had here. The service was absolutely terrible for us. There was a young lady that waited on us. When we ordered my husband specifically asked if they had A1 steak sauce. The girl told us she wasn't sure. They had it the last time we were there several months ago. She never came back to let us know either way so I assumed they did. We both ordered filets. When another young man brought our food out, my husband asked again. The young man said no they did not, but there was bordelaise sauce on it. We would not have left because they did not have it, but he would've ordered something different. I love their bordelaise sauce, but he is just partial to his A1. And unfortunately, not having it makes it not as good for him. After that, the waitress did come over a few seconds later, we said everything was fine. We ate our dinner and did not see her again. We ran out of our drinks, which there is no excuse for. After we were done eating completely she came back and I asked for a couple new cokes please. When she brought them out, she removed our straws with her hands, never asking me to remove my own and put them in the new cokes. I truly hope that is not common practice. The wait staff should never be touching someone's straw. I just asked for the check at that point. She brought it out, but did not come to pick it up. I wanted to place a Togo dessert order but felt it was futile to try. Eventually, an older woman, possibly the manager came to our table and took our check. We do not mind paying for exceptional food, but that should also include exceptional service. We were very disappointed with the unfriendly and unpleasant attitude of someone who is supposed to be making our dining experience better. I hope she was just having a bad day and that this is not how she serves all her customers. Service: Dine in Meal type: Dinner Price per person: $100+ Food: 5 Service: 1 Atmosphere: 5 Recommended dishes: Mushroom Soup"
