Triple Huddleburger
Huddle House

Huddle House

299 Sunset Dr SE, 30161, Rome, US, United States

Cafés • Pickup • American • Breakfast


"If I could give a negative I would. I have never in my life had a worse experience at a restaurant. I can understand that there was only 1 cook and 1 server but after 2 hours of waiting for food and only getting a third of it. I sat and watched my entire family receive their meals in 20 minute increments half of which was cold and had to be reheated. After 2 hours I still had not received my own food. The only other family that was there arrived 30 minutes after we did. After waiting the two hours we just asked for boxes. Upon departure the cook asked us what was all missing and we informed him and let the server know just to take it off the check, Once that was stated the server had informed us that these items were not available that they were out of them. Which would have been more useful to know ahead of time so we could possibly substitute these items out or order something different entirely. Once our server swiped our credit card she proceeded to tell us that the card was declined even though we received a notification that the card went through and the balance was paid she took the receipt that the machine printed out and threw it away and attempted to swipe the card again stating that there was an error in her system. At that time the next shift person had come in and did a reprint on the receipt and seen that it did go through. To make this experience much worse we had brought a friend with us to celebrate her birthday. I will never in my life return to this Huddle House."

Huddle House

Huddle House

609 Haywood Rd, Dillsboro, USA, 28725, United States

Cafés • Coffee • American • Breakfast


"We came back again today and things were much better. We were waited on fairly quickly, and the food was brought to us in a timely manner. The waitress was super nice and checked on us. Several times. The food was delicious. Food was good my eggs were a little undercooked. The waitress was really nice and friendly. I do think they need a little more help though. Follow up: We took a second trip here and I must say they really need some help. It took 10 minutes for us to get a table because none of them were clean. There was one waitress who was responsible for taking orders, cleaning tables, putting ice in the machines, taking food to the table, wrapping the silverware and I’m sure some more things that I forgot. There was another lady who was trying to help but she was also having to wash the dishes. There were two cooks and that was it. I did see a lady come from the back who looked like a manager. She was joking with one of the cooks and then she turned around, disappeared and never came back. Once we got our seat it took another 10 minutes for the waitress to take our order. Then our food sat in the window for another 10 minutes before the Cook spoke up and said someone needed to take it to our table. Of course the food was cooled off by this time. The food was good it would’ve been great if it was still hot. I do not consider at the waitresses fault as she has way too many responsibilities. They need someone to just clean the tables and wash the dishes. They need at least three waitresses. Until they get more staff I will not be returning."