"Our server, Michelle, ignored us several times, only stopping by once to refill our water. Finally, two hours into our visit, our meals arrived, and our server actually asked the member with the soy allergy if they wanted GLUTEN-FREE SOY SAUCE. Yes, you read that right; I was just as shocked. I ordered the Kraken Roll for a steep price of $16, only to be disappointed by a small, lackluster roll. To make matters worse, some of the rolls came with blue-tinted rice, which indicates they're starting to go bad.
As we were eating, our server had the nerve to ask if we were enjoying our meal. After they accidentally served my partner a cucumber roll instead of what they ordered, we decided to leave the table and go outside. Honestly, if I were stranded on a deserted island and this food were dropped to me by a rescue team, I would rather drink the seawater. The only redeeming factors were the appetizers and the other diners who seemed to find humor in the chaos that the staff had created. Save yourself the trouble and don’t eat at Iya unless you want to be entertained by the inexperienced staff and their failed attempts to provide service."
