"Update: they replied saying they were sorry I was unhappy with my sandwich, but they were anything BUT sorry when I brought it to their attention. Funny response.Ordered a patty melt as the picture looked better than a standard burger. I did order without onions. What I got was very, very different than what was pictured on their menu.I mentioned it to the waitress and she got the manager/owner/whoever. She came from the back, I explained that I was disappointed with it and why. I showed her the pic from her menu and she said the pictures are only suggestions. What?! YOUR pics in YOUR menu are suggestions? Well, I would suggest you make something that looks like that.Basically, it was a frozen patty on two huge slices of rye with the bacon I added and a slice of Swiss cheese. Bottom of the bread was soggy (dark brown in the pics).You can see for yourself the pics vs the menu Pic.She offered something else, but they were kind of busy and I didn 't want my new food coming out after my wife was done hersGot the check and they neither discounted nor removed the unacceptable food that I didn 't eat. When I went to the register, I asked and they got someone else from the back.To him I explained as well and he told me it was my opinion that it looked nothing like the pics. Lol. I offered to pay for a side of fries because I ate the fries while waiting, but did not wish to pay for the subpar food I did not eat. He did take the whole thing off, be he was not happy.Just honestly poor attitudes when I brought this too them. Very much more interested in telling me I was wrong rather than being apologetic and trying to fix things."
