"Ok so I’ve worked here for a while and I feel that I need to explain somethings about the realities about Haagen Dazs. We are a franchise, we’re the worlds first and we are at an expensive location, all of which means we’re expensive. If you're not willing to spend a lot of money, then there’s a cheaper ice cream place down the street, no one will stop you from going there. We try our very best to give quality customer service to even the most difficult customers. There are people who give us ripped money, will take extra items without paying(which are quite costly) and ask for multiple changes, which not only are wasteful but complains are because of ridiculous reasons. Yet we happily do it with great patience because that’s just Haagen Dazs. Our milkshakes are based on specific ratios, we are just not allowed to make it “more thick” or “less milk” because it won’t fill the cup and our machine can’t make it into the shake without the right measurement. The consistency of the ice cream is what determines the thickness of the shake. If the ice cream is softer and more room temperature, it won’t matter how much more we put, it won’t be Thick. People are so quick to give us bad reviews and say customer service is bad, we’re “bad” because you refused to cooperate with store rules. No one stops to question the character of the customers, we are often silent and take in the harsh words of customers who can be nasty and vile. There are people who freak out over whipped cream, decide to curse, and spill their shake on the floor to create a scene but somehow we’re the bad ones. There are many who are very satisfied with our services and leave great tips, too bad they don’t leave a review. Right now business is trash. Corona killed our business, many workers were cut and now the schedule is shorter than original. We are obligated to close half an hour early because it’s expensive to run a store for longer hours when no one actually buys our products. our main business happens around 5-8 after 9 it’s quite silent so why would we pay for extra electricity? Some people are so quick to leave a comment about us “rushing to close”. We’re not rushing. Almost every place you go to prepares to leave about half an hour before. A review was left said we’re closed at 10:30 when google said 11. Its just half an hour, and we’re not going to wait for some people to leave their homes at the last second of 11 just so they could get ice cream at 11 at night. Employees also have lives that we need to tend, some people are so selfish. They act like babies as if not having ice cream at the most ridiculous time of day will somehow ruin their everyday lives. Either come earlier or come a more realistic time, you don’t have to be so petty. Haagen Dazs has quality ice cream with fresh ingredient, don’t fall for the “bad customer service” trap because that’s the goto complaint of people who whine about the smallest inconveniences. If I say our frozen yogurt machine doesn’t work it’s because it doesn’t, I’m not an engineer who can fix it nor do I have a lamp into which I can wish to fix. Our waffle cones are extra and it’s on the menu, don’t get mad at us about the price, we didn’t put it. Go to head office and complain if paying an extra two dollars for a cone is somehow not letting you pay rent this month. We have a menu look over it and make smart decisions then being quick to complain over your own choices. I love Haagen Dazs if anything I hate the customers."
