Veal Veal
Cafe Toscana

Cafe Toscana

1 Public Sq, 18701, Wilkes-Barre, United States

Beer • Wine • Full • Cafe


"However, the service was abysmal. There was a young man working the front who had such a poor attitude that it felt like he was ready to burn the place down. When taking our order, he refused to bring bread, even though he was serving it to other tables. He asked for our meal choices before offering drinks, and his demeanor was insulting and odd. When we inquired about whether the branzino contained bones, he changed his answer three times, eventually admitting he didn’t know what branzino was, and suggested salmon with a smirk. Little did he know, we’re a family of chefs and we encourage this restaurant to hire someone more knowledgeable instead of him. His behavior was truly bizarre. We wondered if it had anything to do with our being Arab. Fortunately, another woman and a man came to assist us, and they were wonderful. Perhaps the original server was uncomfortable serving people with medium to dark skin? The new waitstaff also took a while to bring the bread, only delivering it after our third request, while another table enjoyed theirs. Eventually, we received cold rustic bread with cold butter, unlike the oil dip offered to the white couple at the next table. In the end, we left our usual tip of 25%, but we hope this establishment will provide some training to their staff soon. Overall, it's a charming restaurant with good ambiance and food, but the service could easily bring it down by two stars."

The Villa

The Villa

3901 Montgomery Dr Santa Rosa, CA 95405-5218, Santa Ana, United States

Pizza • Pasta • Salad • Italian


"We love to take family and friends from the city here and also like to dine here for special occasions. We had family who came from the state and made reservations to take them here on the past Father's Day. Unfortunately, our experience of this visit was unfavourable. Although we had 6 reservations, it took some time to take place, although most of the main kitchen was surprisingly empty. We're not sure why we didn't sit in this main area, we felt like they wanted to keep us away from it. They sat at a table in a large room behind the restaurant between the bar area and the outdoor area, which seemed like a storage area that had no decoration or ambience, like the main room. We were the only party here for our entire stay. Servers and employees pass our table several times and it was 't until 20mins later someone finally recognized. Unfortunately, it was irresistible when the server seemed to wait on our table. She said something to effect, I guess I'll wait in you.... We are not a demanding group of people, we waited patiently and politely, so their behaviour and attitude towards us was unprecedented. She was rude, and she'd put things on the table. I understand the restaurants are understaffed and sensitive, but it wasn't as busy as it should have been for the father's day, nor was it inappropriate for us when we were polite and not inappropriate enquiries (we asked for a glass of water to fill in and she came back, hit a pitcher water on the location and went away). It is more annoying that my father died in May and my sister, who was with me, ransacked his stuff and later spread his ashes this week. I took us to this nice restaurant to celebrate my father's last father's day with my family, but the service that night was unacceptable and unproven and made me embarrassing and angry. It was a terrible experience that I did not return."