Veal Chop Marsala
Pazzo! Italiana

Pazzo! Italiana

853 5 th Ave South Naples, FL 34102, 34102-5582, United States

Tea • Beer • Pizza • Italian


"My daughters had invited myself and my wife to Naples to celebrate my 60th birthday. They had made a reservation at Pazzo for 20.30 and we arrived on time and was shown directly to our table. The restaurant was reasonably full but there many empty tables which on a Friday evening was somewhat surprising. We ordered drinks which came along pretty swiftly and was then asked to order which we did from the rather large and extensive menu. Our starters arrived in a flash, two tomato and mozzarella salads, one Tuscan bean soup and a Caesar salad. The soup tasted as if it had been made from paint emulsion, too much oil made it stick to the back of the throat. As for the Mozzarella this had obviously been pre-prepared and almost frozen making the tomatoes mushy and tasteless. To add insult to injury our main course arrived whilst we were trying to make the most of the appetizers. Needless to say we sent it back and was then confronted by a very put out manager whom tried to explain that this was the way they served paying clients at Pazzo. There was no question of the customer always being right, just eat what's is placed in front of you. I could go on and on but needless to say the meal went back to the kitchen and that was the last we saw of it. We asked for the bill and found that they had the audacity to add a gratuity which was promptly removed. If you want fast food stick to McDonald's, the service is better so is the food."

Peppino's Foothill Ranch

Peppino's Foothill Ranch

26612 Towne Centre Dr, Foothill Ranch, CA 92610, USA, United States

Food • Pizza • Italian • Seafood


"I arranged for a large group to eat in this restaurant while we visited from the city for a sporting event. it was the birthday of our trainer and we wanted to celebrate. I called well in advance, made a reservation for 26 people and explained that we would need separate controls from the family. I then called the day before to talk to the manager and confirm the reservation to ensure that they are properly occupied. despite my efforts when we arrived, there was only one person waiting for us, and they let our tables take off from a cool evening. fortunately they had set heating so we were in order, but no one told me that during booking and I would have warned the people in our party to dress warm. the one waitress that served us was rude, she was obviously not happy to deal with us, and told us that we all had to be on a deck. I explained that I had spoken to the manager and that we could join together to make fewer controls, but we could not make a big review because this would be too complicated. a person in our party also had an allergy and when they told her about it, she seemed upset about what she concerned so that she went and went somewhere else. she was very unhappy and made it very obvious. it took 45 minutes to get drinks (and come to find out some of the children never even drink at all, not even water) and we were not served our food until an hour and a half of the waiting. it was a terrible experience and ruined what should have been a beautiful evening. I tried to talk to the manager three times after I let him know that he could be aware of the problems that occurred, but he was never available to talk to me."