Veal Of The Day
Il Bel Lago

Il Bel Lago

11631 Olive Boulevard, Creve Coeur, 63141, United States Of America, St. Louis

Wine • Salad • Drinks • Italian


"Terrible experience from the moment my mother and I sat at the table! It took the waiter a min of 10-15 minutes before he came over to the table. Once he came to the table, he started to tell us about the specials but then asked about drinks and walked off for another 5-10 minutes. When waiter came back, he went over the specials, we ordered and he asked us to choose a soup or salad with our entrees. Refills on drinks were needed but waiter may have only came to check on us maybe twice and that's after we had to call him. Our salads were dry and needed more dressing but he took so long to come over that my mother didn't want her salad anymore. Meals came out, I wanted some extra pasta sauce but waiter took so long to come over my pasta was getting cold. Bill came, we paid the bill but haven't signed receipt or tipped yet. Also looking at the bill, the waiter charged us for full salads after he misrepresented salads as a part of the price of an entree. So we were not happy about that either. The waiter came to our table then 3 times within 10-15minutes to collect the receipt because the bill was already paid!!!! If that doesn't tell your customers you are ready for them to leave. We still didn't sign off the receipt and leave tip because I was still eating but the 3rd time the waiter came he didn't say anything and hurried off with the unsigned receipt. I just knew he would bring the receipt back after he saw it wasnt signed and no tip noted. My mother at this point made up her mind that we were not coming back. Let me also point out that we watched our waiter go to another table several times and checked on them but not us as if he was avoiding us. To make the matters even WORSE: THERE WAS A TIP ADDED TO BILL BY THE WAITER!!!! HE STOLE FROM US!!!! $16.88 to be exact) We had to call the restaurant and have them credit the tip back on our card. The owner/manager did refund the tip. The restaurant informed us waiter name was JOE and because of Joe, we won't be back."