"Five of us got together for a birthday celebrationon a week night. We made our reservations on Open Table for 7:00 pm but when we walked in, I got the feeling it was a bit of a surprise to the staff. We had to wait for them to put tables together and set up to accommodate us as though we were walk ins. We waited an inordinate amount of time for our food to come to the table after we ordered (about an hour). At least bring the salads out guys to hold us over and let us think the food is somewhere in sight. We were so famished we went through 2 baskets of bread. Now, in Vicolo's defense, it was a Thursday evening which is a buy one entree, get one free. So it was quite busy. However, this generous deal has been offered Mon Thurs for years, so I would think they'd have their timing down pat on a busy night, whether its BOGO or not. I would imagine it was as busy as a Saturday night. Anyway, despite the tortuous wait time, the food was fabulous. I ordered the Branzino special which was absolutely delicious. One of us ordered the ravioli and raved how good it was. So I"m torn great food vs. terrible service. We had to call the server and eventually the owner, when the server was unavailable to move the dinner process along. Can we order dessert now? Can we have the delicious flavored grappa that is offered complimentary? Can we have the check? I got the impression when Benny, the owner saw our frustration, he realized I had put a note on the Open Table notes that we were celebrating a birthday, so he brought over a sample assortment of desserts with a candle. Good save, Benny! The desserts were delicious. It would have been nice if coffee was offered at that time. I will definitely give Vicolo another chance but improving the service would have made the evening perfect."
