"It hurts me to write this mediocre review, as I can say that the administration and the staff works so hard to try to have a high level of guest satisfaction at this property despite pandemic-induced personnel challenges, but here I am again awake in bed after midnight because of the non-existent sound protection of the door that connects our room (224 to the adjoining room (225). Yesterday evening we heard every noise (every noise up to 2:30, and I slept terrible as a result. I hope these neighbors aren't as loud as tonight. I'm not sure if these adjacent room doors are through NY State Fire Code or what is required, but if you can hear any word of any conversation through these doors, it can certainly be difficult to sleep without earplugs. In the meantime we have no beep from the guests in the other neighboring room (223 without adjoining / shared door, as we checked a few days ago. Through social media research, it sounds as if this adjacent door is not properly isolated, which is completely unacceptable for a place that markets itself as luxury interiors. Some observations: GROUNDS: Unnoticed. Yesterday we even saw a man who sprayed herbicides on Klee, who turned around the outside doors to the lodge next to the primary landscape construction. This shows incredible attention to detail. The parking spaces and roads look relatively redesigned and are very smooth. VIEW: Stunning. When we checked for the first time, I immediately dropped my luggage and ran on our balcony. The view of the lake is simply awe-inspired. I love sunrises and sunrise views here must be among the best in the region. STAFF: Generally correct and professional. The woman who checked us was incredibly friendly and informative; she really seemed to enjoy her job. It seemed like it was the first day on the job for the girl who made our free tasting, but she did well. We bought six bottles. CLEANLINESS: I cannot praise the cleaning staff enough. When we arrived, the room was perfectly clean. Our room was cleaned daily while we explored. Our bed was made, our garbage was emptied, our toilet cleaned, our towels were refreshed, and our coffees and bottle water were also refreshed. I was impressed! There is either a black form or heavy mildew forming on the top of the outside of our shower cabin above the shower curtain, but it is not a great mass of it (yes LOCATION: Glenora is a tad further away from any nice walkable city center (Watkins Glen, Penn Yan, Dundee, Geneva, etc., as I want, but you can still be to most local communities within a 15-20-minute drive. We have researched all these aforementioned communities and enjoyed them immensely. NY is such a beautiful state. ROOM: Smallish TV (not a Smart TV), so you're able to access your streaming services. No microwave. Good mini fridge. Free bottle of wine. Mr. Coffee coff"
