"We went into this with an open mind, Thanksgiving dinner, at a hotel restaurant, they should be prepared right? NOPE. not only did they not have our open table reservation (their receptionist had a sheet of paper and no knowledge of their online reservations) Finally who seemed like a manager sat us and another couple... well there was that, no menu, no water, nothing, and the waitress said she was going to bring us menus. 10 mins go by, 15, 20, I finally got up and got them myself. Then after a half hour she brought ONE menu for the table of 4. Still no water or anything. I walked around the restaurant and talked to someone finally, it was understaffed, people called out, and they had big groups (duh reserve somewhere for thanksgiving) when we saw the groups start to send food back to the kitchen, Well that was the last draw, after a total of 90 mins from arriving to the point of no return, we walked out, find another reservation on OT, and got in there and was eating in 15 mins from when we left. PLUS HOLIDAY DRINKS.. I really was looking forward to trying Basils out, but it seems they were not ready for the holidays"
