"I understand the service here can be lacking, but this was by far the worst I’ve ever experienced. The sushi was decent, although it seemed like they were only replacing it once the less desirable items were taken off the boats. A significant portion of the sushi offered was shrimp tempura rolls with cream cheese, which was disappointing. I initially rated the sushi a 4 for taste, but after getting sick the next day as I write this, my rating dropped to a 1. The experience left me with severe stomach issues, which is unfortunate.
The restaurant felt completely disorganized and in need of a manager to guide a staff that clearly had no idea what was going on. Just as we were about to leave, someone finally asked if we needed more water. This was the first time we were approached for assistance after being seated and throughout our meal. We asked multiple times for plates, cups, and utensils, yet they took 45 minutes to bring them after we had already finished eating. What’s the point? We had to make our own plates and were never given any soy sauce dishes or napkins.
Overall, it was a dreadful birthday experience, and I won’t be returning. Although the sushi was initially enjoyable, it caused me to feel unwell later. The ambiance was nice and trendy, but the poor service completely overshadowed that. We typically leave a tip of over 20%, at least 15%, but in this case, I wouldn’t have tipped at all if I were paying the bill. I’ve never walked away without leaving a tip before.
It’s frustrating when a restaurant opens but isn’t ready to serve customers properly. This is why so many establishments fail. Ninja Sushi is a prime example of this. I’ll be warning others against dining here. The only redeeming quality was the cool atmosphere, but that quickly soured after repeatedly asking for basic service. Even the busboys were bringing me water that the waitstaff neglected to provide.
Additionally, they have a full bar but no bartender, which means no drinks are available. Incredible! Ultimately, this all comes down to poor management. The owner should consider closing up shop while there’s still time. My first impression was already concerning when I walked in the back and saw an employee in a ninja t-shirt give me a hostile look. I wanted to enjoy my birthday with some sushi, but it was so unappealing that we ended up going to Mizner for ice cream instead."
