"My wife attempted to place an order using the mobile app but received an error message indicating that her order hadn't gone through. I then placed my order through the app instead. When I arrived to pick it up, the manager informed me that he had received both orders but had only prepared one due to a mistake. While I appreciated his explanation, I was still charged for both orders. I sent an email about the issue, but all I got in return was a generic response thanking me for my feedback, with no mention of a refund. I tried to contact them again, but received no response. Is it really worth losing a loyal customer over $29? It's just really frustrating."
