Victoria's Filet (8Oz)
Outback Steakhouse Rohnert Park

Outback Steakhouse Rohnert Park

4619 Redwood DrCA 94928-7941, 94926, Rohnert Park, United States

Steak • Salad • Lunch • American


"You know what I love more than perfect service and perfectly executed meals? I love when an establishment get put through the wringer, makes mistakes, has delays but still provides amazing service and makes every effort to make things right. We ordered online for a Mother's Day meal. Since COVID 19 is in full effect, we decided to pick up curb side. Upon arriving, we noticed lots of cars waiting. It seemed that their kitchen was slammed. But someone came out immediately to take my name and check on my order. It was communicated to me that there was a delay, and I was prepared to wait. When the food finally came the girl was so sweet and apologetic, I appreciated her kind demeanor. It's not her fault we are in the middle of a pandemic on one of the busiest restaurant days. When we got home we realized we were missing a baked potato. I gave them a call, and instead of excuses or an attitude, I was offered an option of either coming back to get it or a discount for future orders. I'm not going to get my panties in a wad over a baked potato, but it was awesome of them to address the mistake and try to offer me something return. It left a very good impression of them in my mind. I know mistakes can happen, I know delays are a part of life. How staff and management handle these hiccups speaks volumes to me. I will definitely be a returning customer here. The food is always great, steaks cooked exactly how I asked, but the great customer service is what seals the deal for me."

Outback Steakhouse

Outback Steakhouse

6007 E State St, Rockford, IL 61108, USA, United States

Steak • Casual • Seafood • American


"This review is a long time coming. So many things have happened over the years that we finally decided to never go back. Years ago, there was a piece of lettuce in my dessert, the waiter picked it out with his bare hand and said it was all fixed. I was in shock and did not eat it. Then they had new management and things were great for a while. Then more than once, the blooming onion would be burnt and inedible. A visit sometime after that, my salad was frozen. The manager made such a big deal out of it, such as, 'we threw away all of our salads. We take pride in our salads. We checked the temperature of the fridge... ' All I wanted as a correction was to pick out a soup and move on. Last night, was the last straw. Our waitress was very attentive at the beginning. But strange things kept happening. While giving our order, she stops us, she runs to the kitchen to put in our appetizer order. I thought that was kind of nice but I had more to order. Then, we didn 't have silverware. It happens. My husband was looking for a station with silverware because no one was walking by our table. I was laughing at his jokes. Then we were able to ask for silverware. I received a refill of my soda, my husband was never asked if he wanted a second specialty drink. Shortly after, we received our check! We were no where ready to leave. My husband wanted a drink and I wanted to order dessert. After requesting silverware, our waitress stopped checking on us. Then I realized, she just wanted to rush us out the whole time. The funny part at the end was the table kiddy corner from us said 'hey, can we have silverware? '"