"We have been loyal customers of Herencia (and Mi Chula) for a long time and have recommended your restaurant to many others. However, during our last two visits, we've encountered an issue that concerns us. Due to COVID-19 precautions—especially since our daughter has a two-year-old and is pregnant—we specifically inquired about dining on the terrace ahead of time. Each time, we were told the terrace was open, but upon our arrival, we discovered it was actually closed. This lack of consistency has made us lose confidence in being able to enjoy the terrace at one of our favorite restaurants, especially when we've expressed our preference beforehand. We kindly ask that you improve your communication. If the terrace is closed or likely to be closed, please inform us in advance."
