Wagyu Gyoza
Takato

Takato

551 N Fort Lauderdale Beach Blvd (at The Conrad Hotel), Fort Lauderdale, Florida, USA, 33304, United States

Asian • Sushi • Korean • Fusion


"This review specifically applies to their management and their absolute lack of customer service. My fiance threw a surpise engagment party post proposal here. When making the reservation he asked if he was allowed to bring outside liquor for a cork fee. They stated yes, it will be $60 dollars per bottle to which my fiance agreed. The day before the reservation, my fiance called and asked if the bottles can be dropped off before the reservation and chilled. They said no problem. Our friends stopped by 2 hours before the reservation, dropped off the bottles which they took with no issue and we thought we were all set. Once we arrived and checked in for our reservation, we were told the cork fee will be $600 per bottle !?!? . My fiance explained what was told to him and asked them to look up who took his reservation so they can get to the bottom of it. They said whoever told you that made a mistake. We asked to speak to the manager. The manager immediately came out with an attitude, handed back the bottles and said we won't honor $60 or $600 and we do not allow any outside bottles. She was incredibly rude and extremely off putting, would not even care to let us speak or even bother to take note of who made the arrangments with my fiance. If one your employees made a mistake, as an establishment, you should honor it. It makes no why they would even take the bottles to begin with if they don't allow outside bottles."