"I didn’t catch the man’s name, but I took his word for it when he told me he had canceled my order (which he confirmed twice). Fast forward three days, I discovered that a hold had been placed on my account. Uber mentioned that I was supposed to report this issue within 48 hours, but the bank typically takes 3-5 business days to remove a hold. So, I had no way of knowing that the hold wouldn't expire in 48 hours. It's important to note that when a vendor cancels an order, the funds should be returned to the customer's account automatically. This has happened to me before, and the credit was issued instantly.
It seems like restaurants like Sublimes have an arrangement with Uber. They claim they will cancel any incomplete orders but often mark them as complete without providing any food. On Uber's part, they refuse to issue a refund or even look into my complaint. So, unfortunately, I can't evaluate Sublimes' food since I never got to try it. However, I can comment on the lack of integrity from the staff and owner. My experience aligns with earlier reviews from 1-2 years ago.
UPDATE 9/4: After a week of back-and-forth chats through the app and multiple emails, I finally received a call from an Uber manager who issued a $15 credit to my account. The manager did not clarify why or how my order was marked as complete, which was their reasoning for denying a refund after 48 hours."
