"I visit this restaurant at least 4 to 5 times a month and usually order the number 2 French toast meal. This morning, I called to let them know that my order was wrong. The employee admitted it was her mistake and offered to replace my French toast. However, I explained that I only realized the order was incorrect after I got home, which is about 15 to 20 minutes away. She then suggested I come back another time to claim my French toast. I told her not to worry about it and that they have lost a customer. What I would have liked to hear was an apology for the inconvenience and an offer to replace my meal, rather than the impression that they were worried about losing a small amount of money after I had already spent time and gas supporting their business for years. It’s disappointing that they weren’t willing to take responsibility for their mistake."
