"Considered two stars, but went with three.Very rough night, due to hotel policy of not taking guest vehicle info, a car alarm in the parking lot outside our window ran ALL NIGHT. I have a video which won’t post here. Front desk could do nothing (I called at 2 AM, patience exhausted), and the policy is supposed to somehow absolve the chain of liability from their restaurant and events. It should be easy to tell that cars in the lot after these are closed would be guests!! So why not.The front desk attendant walked outside, shook her head, and walked back in. It was a total waste of $250 and I will never go back. We used to love this hotel.Walkability: At least it’s convenient to downtown Holland where we had an appointment. But with all the construction, hotel chain transition, bad policies, and misinformation, we won’t be back. I can drive from less expensive places to be downtown when I need to.Food drinks: So, a clerk told us the QR code with the (not free) breakfast info was the way to order from our room (but, actually not, have to order by phone with no number listed or in person). Food selections were mostly abysmal. Coffee was ok. No complimentary options at all. Baked goods were prepackaged cellophane wrapped.And a $4 bag of microwave popcorn from the snack shelf does NOT fit in the microwave for your use (none in rooms either). What a waste, complained twice (once at the time and then at checkout), the response “we didn’t think of that.” No offer of refund."
