Wombo Combo Pizza
Round Table Pizza

Round Table Pizza

737 Portola Dr, 94127, San Francisco, United States

Pizza • Lunch • Italian • Pizzeria


"Terrible over the phone customer service. I attempted to place an order over the phone and the manager Kamal (I believe this is how his names is spelled) was unnecessarily rude. He began to cut me off when mid-sentence when I was stating my order orinquiring about the different flavor chicken to the point I had no choice but to bring his aggressive and inappropriate phoneetiquette to his attention in which he totally ignored, became even more snarky and condescending. Kamal went on reiterate hewas superior and I was inferior by his tone, saying the establishment was busy and trying to rush me off the phone. Just when Ithought the conversation couldn't get worse it did, when I attempted to pay via Visa and he said my card was declined which wasfalse. The phone conversation ended as I advised the manager that I will place my order in person and again his responseantics were rude. I arrived in person and of course paid for my food with the exact same card that was alledgely declined. Atthis point my order was unique and Kamal remembered the unpleasant phone conversation amongst the two us and over charged me formy order. After review of the receipt my spouse advised Kamal of the discrepancy and the issue was rectified -i was issued arefund- although the upcharge shouldn't of happened in the first place. All in all this is my local pizza joint and I give zerostars the manager should be fired because clearly he unlike his job and take his anguish out on customers. I belive he sensedthat I was of color over the phone and this acted towards him justifying the blatant discrimination. I really hope round tableHQ really read my review and a hold this manager accountable. P.S. Kamal was maskless while handling both money and food. Maybethe health department should conduct an audit to ensure safety of food handling is being followed according to protocol."

Round Table Pizza

Round Table Pizza

801 Van Ness Ave, 94102, San Francisco, United States

Pizza • Lunch • Salads • Catering


"Russell C. SHOULD NOT answer the phones NOR work the counter. My company orders OFTEN front this location as our executives visit the property frequently. THATS DEFINITELY going to stop. He advised it would be cheaper to order online. Told me to call back if needed. When I called beck and as he began the order he told me to hold. He then came back to tell me no delivery is over. When I asked how at that time and why didn 't he say that before telling me to look at website. He said they are closing early for holy days. Today is TUESDAY! When I said I 'd be contacting corporate to find out if it 's normal practice he then said ok they 'll deliver but to make sure I 'm outside because he 's telling his driver to leave if not. When explained his tone and customer service was coming across hostile he responded saying he didn 't care and not to say that to him. He told me since I was calling corporate he was calling them too. I asked for a name and he hung up. I ended up going to the store to our surprise he said they were closing early at 10pm well also to our surprise it was after 10 and they WERE STILL OPEN! His attitude was better in person tho which I 'm happy for because I wanted so badly to slap the attitude right out of him. For me as a person in leadership of a company, customer service SHOULD BE OF A HIGH LEVEL OF IMPORTANCE. . .him being the face of that store gives a really bad look for it. HORRIBLE SERVICE FOR A CUSTOMER WHO PATRONIZES THIS BUSINESS AS MUCH AS WE DO"