"I have NEVER been treated with such disrespect from someone in the service industry until today and it was from the host/manager/owner, Nick. To my fellow parents please read this: I made a birthday reservation for me, my kids (2 year old my newborn), and my parents for this morning. My parents got there very early and refused to seat them until the whole party arrived (I get it it’s stated on the website), but he was also rude to them about it. Meanwhile, my two year old was having a meltdown in the parking lot so it was taking me a long time to get him to go in. When we got to the host stand, we were 7 minutes late so he refused to seat us and told us we had to wait. He then proceeded to sit another party who didn’t have a reservation before us so I went back in to ask when are table will be ready. He said because I was late I had to wait now so I asked him where our table is and he pointed to an empty table and I was like why can’t we sit at it if it’s ready to go for us and he said because you were late. Keep in mind- It wasn’t even busy and no one else was waiting besides us. Nick was extremely rude and condescending to me and kept saying because we weren’t on time we had to wait because he runs a “tight ship” here. I would maybe get it if they were busy, but even the nicest busiest restaurants in Madison allow you to be up to 15 mins late. He just wanted to punish us for being late and continued to snap at me about it. He had me in tears in the lobby and the ONLY reason we stayed to still eat was because my son was already so excited about the planes. I will no longer be supporting a business that has an owner who treats women, single parents (he will lack any compassion for you with kids) and people on their birthday this way."
