Zingers
Miller's Ale House

Miller's Ale House

6401 95th St, Chicago Ridge, USA, 60415, United States

Bbq • Steak • Asiatic • Seafood


"I am adding a star to my review. The general manager called and followed up to apologize for my negative experience. He personally took the time to address the issues, which shows concern. Unfortunately, the experience only got worse from there. Our food was served at different times and our waitress mentioned that someone had messed up our order. The credit card machine broke down after we had already boxed our leftovers, and they wanted to write down our card information on a piece of paper, which was not secure. The chaos was evident in the restaurant, and even the police had to be called at one point because a customer was so angry. The manager never came to our table, even after waiting for half an hour and asking for her multiple times. The staff seemed unorganized and there was a lack of competence on the night shift. Overall, this was a service issue that could have been handled better. The meatloaf tasted old and the salad was watery. I have visited Miller's Ale House before and never had an experience like this. The situation was a complete mess and the handling of the staff was the main reason for the disorder. It's disappointing to go to a restaurant where the system is not working, and I had to wait so long to pay while being treated poorly. I understand that things can go wrong, but the way the situation was handled was unacceptable. It's clear that this restaurant is in trouble."