Santora's Pizza - Carta

The pizza was delicious and the service was amazing. I came here with some friends and we had the best pizza crust ever!

Mess up order 50% of the time and every time you go to pick up your food, it's not ready yet and you sit and wait another 15-20 minutes after waiting 45minutes at home.

Ordered 10 sheets pizzas for a work function Lou and his team were easy to deal with very pleasant on time and the food was fantastic couldn’t be happier thank you Santora’s for making me look good Ver carta

It is always difficult to reach someone at this restaurant as the answering machine picks up every time and there is no callback. The hours are not convenient. I am giving it one star based on my personal experience during a visit. I waited a few minutes before someone finally came from behind to take my order. Unfortunately, I did not enjoy the food.

I visited this restaurant three times before writing this review, and each time my burger was made incorrectly. The first time, I received a completely different burger than the one I ordered, and the other two times, half of the ingredients were missing. Today, they brought out the missing items and essentially had me assemble my own burger. If I wanted to make my own burger, I would have stayed at home. It's frustrating and disappointing.

The food was okay. It may have the name and sauce of Santora, but the pizza was not great. Definitely not the Santora Pizza I remember as a child of the place that was on Delaware St in North Tonawanda. The wings were more pleasant, but not great. All right. No reason for the negative reviews below, but it wasn't spectacular. The staff was very friendly while visiting. There was no one in the restaurant at noon, which was probably the reason. Ver carta

I actually enjoyed their pizza (at first then we ordered one night and it's been an ongoing nightmare with them since. When we ordered the other night, the pizza took an hour and a half to get to us. It was EXTREMELY overcooked, almost to the point of cremation. It was black and tasted like cardboard. I called them and they only offered me a $10 credit towards my next order. I told them that this wasn't satisfactory, so they offered to bring out freshly cooked pizzas. I said that was fine, so long as they cooked them properly this time.

I initially enjoyed their pizza, but unfortunately, my experience with this restaurant has been a nightmare. The last time we ordered, it took half an hour for the pizza to arrive and when it did, it was burnt and tasted like cardboard. I called to complain and was offered a $10 credit, which was not satisfactory. They eventually brought us new pizzas, which were cooked properly, but then they double charged my bank account. Despite the bad customer service and inconvenience, the woman I spoke to at the headquarters was professional and apologized, refunding my money. I will not be ordering from this place again.

Was very disappointed from beginning to end. I called to order and the girl who answered was not overly friendly and had a tone about her like she was annoyed. Had a bad vibe then but continued to order. I ordered a heart shaped pizza for my family (valentine 's day) for pick up. When it got home, we opened the box, expecting a heart shaped pizza that we saw on the website. It was disappointing to say the least. It looked like a regular large pizza with a dent on one side. Even my 7 yr old said it looks like they just pushed in the top. We were all bummed and were topped off with the lack of flavor and bland taste of the pizza. It was not worth the $20. Ver carta