The Blind Mule - Carta

The Overlook Restaurant at Connestee Falls

➤ 98 Overlook Clubhouse Dr Brevard, NC 28712, 28712-9006, BREVARD, United States

Carta • Coffee • Ice Cream • Sandwiches • International

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"Reservation for twelve made and TWO e-mail confirmations from Open Table. Twelve people arrived in four cars after a drive of minutes. NO cars in parking lot, but building was open and fire burning in fireplace. No hostess, waitstaff or ANYONE! We walked the entire building calling is anyone here . No answer. Finding tarps spread over carpet in dining room and all movable kitchen equipment sitting in the dark dining room, it was apparent that the restaurant was in a stage of remodel and the kitchen would be unable to prepare even a sandwich. Looking downstairs, the ceiling had been removed from hallway and no one present in manager's office or in adjacent grill which also appeared to be closed. We were left with no place for dinner at almost pm. Driving back to town we found an accommodating restaurant and obtained excellent food and service. I am disappointed in Open Table and Overlook Restaurant. Our last visit and positive review apparently did not warrant attention from management, as no notice of closure was sent, and even as we were cleared by security gate personnel, there was no warning from security that the place was not operating.It will be a long time before making another reservation at Overlook, and even when using Open Table for future reservations, we will confirm directly with restaurant to ensure this does not happen again. As further evidence of management neglect, during our last visit we had planned to have the Chateaubriand as shown on the web site menu, but when we attempted to order, it was no longer available and would not be offered in the future. Current web site still shows Chateaubriand on menu. Poor management of facility and web presence. Web site should show closure, but did not. This is not a joke, the inconvenience of twelve people and the jeopardizing of a significant birthday celebration is inexcusable."