Teléfono: +17184898805
Dirección: 695 Bay St, 10304, Staten Island, United States
Ciudad: Staten Island
Menú Platos: 15
Reseñas: 3416
Sitio Web: http://Therichmondsi.com
"Unfortunately it was one of the worst restaurant experiences ever, the place was so cold that everyone was sitting with their winter coats on as they ate and periodically going to the back to warm themselves by the fireplace as if they were at an outdoor campfire. It's sad being Christmas Eve and being acutely aware how difficult it has been for restaurants post pandemic. We tried to overlook the poor service since there was one server for all the tables. The food was cold, the main course wasn't what was ordered, served chicken rather than the braised shortribs that my husband ordered. Server was so embarrassed she tried avoiding us. Never offered a refill on our empty drinks, then told us the 100 AMEX gift card couldn't be processed because their credit card machine wouldn't process it without adding a 3.5 credit card fee in spite of it being a gift card not a credit card. I had to challenge the hostess to call AMEX to straighten out their problem. I wasn't going to add another 100 in cash to the tab as they seemed to want. They finally called AMEX, after 25 minutes they said they could only use 83.00 of the 100 and I should pay the rest in cash use it elsewhere. I told them to keep it when they figured it out they would have the full 100 face value. I tipped the server 20 in spite of the ruined evening. The parking valet was the highlight of the evening. Will never return to The Richmond, there are way too many fine restaurants on the north shore of Staten Island to deal with an establishment so subpar !"
Todos los precios son estimaciones en menú.