Clawson
Clawson Steak House

Clawson Steak House

56 S Rochester Rd, Clawson, USA, 48073, United States

Steak • American • Fast Food • Ice Cream


"The food was fantastic. Unfortunately the whole experience was pretty much ruined when we got the bill. When you order a dinner it comes with a free soup, salad and side. When asked what options we would like for soup it was the free soup or we could upgrade to the French onion for $2 more or she offered lobster bisque. Upgrade implies a few dollars more on top of the free soup offering to get a better soup. What they did was waive the free soup completely and charge us the full $11 it would have cost to just buy the lobster bisque by itself. That in my opinion is not an upgrade. If we knew we were paying the full $11 for the lobster bisque we could have still got the free soup and paid full price for the lobster bisque and had 2 soups for the same dinner price that we paid. They did the same thing with the salad. Offered ranch or blue cheese salad as the free options and asked if we would like Ceasar for an upgrade . When we all opted for Ceasar, the free salad was waived and we were charged full price for Ceasar salad as if we bought it by itself and it was not part of the dinner. Using the term upgrade and offering the full price menu option right in line with the other free options without mentioning that the upgrade actually meant we would be waiving our free option and paying full menu price for the upgrade is pretty shady. When we tried to talk to the waitress about it after seeing the bill she said that 's what they were trained to say when we addressed the use of the word upgrade. They offered no compensation and didn 't seem like they cared at all. I 'm sure they are going to continue to use the word upgrade in the future for other guests so be warned that some upgrades are not actually upgrades and will be rather costly. I will most likely not go back to this place purely over the way the situation was handled on their end. The manager was standing at the bar right behind the waitress and was looking over at our booth while this was all being discussed as she could hear the entire conversation and she did not address it or come over to talk to us at all. The food was great but the service by the waitress and especially the lack of service by the manager at the end of the dinner ruined the experience and any desire I would have had to return here. As a manager myself I would have stepped in and helped my employee with explaining the situation and offered compensation. I would never have left one of my own employees hanging like that if I was present for that conversation."