"At approximately 6:58pm on 7/19/22, I placed a to-go order for me and my wife. I ordered the all meat calzone and my wife ordered the Philly cheese steak sandwich combo with fries. I paid and picked up our order and proceeded home. Upon arriving home, my wife noticed that instead of the Philly cheese steak, she had some kind of turkey and cheese sandwich. She immediately called and advised them of the error. The employee requested that she bring the sandwich back and that they would fix another one. Upon returning, the employee proceeded to open the container holding the wrong sandwich and began to inspect it. For what, I have no idea. Looking under it, moving it around... My wife was also advised that she would have to pay for another order of fries to go with her correct sandwich. After hearing this, she reiterated that the fries had gotten cold because of her having to go back to the establishment to pick up her correct order to begin with and since it was their error, she shouldn 't be charged again to get what she ordered to begin with. The employee retorted with that part of the order was correct. So using that logic, according to the employee, she should have eaten her fries and then picked up her correct sandwich. She then proceeded to ask to speak to a member of management and was flatly denied while being told that the owner wasn 't present at the moment. As long time customers of this establishment, I can honestly say that this was/is a deal breaker. To be forced to pay for the restaurant 's screw up is totally out of line. While we prefer to patronize Mom and Pop businesses, we will NOT be going back to this establishment."
