"MY HUSBAND AND I HAVE BEEN IN THE CATERING BUSINESS ,(HUSBAND IS AN EXECUTIVE CHEF OVER 40YEARS ,,I HAVE MULTIPLE BUSINESSES .MY OLD SCHOOL TEACHER TAUGHT ME SOMETHING WHEN I WAS YOUNG,THE FIRST PERSON FOR ANY ESTABLISHMENT WILL SET THE TONE ,YOUR EMPLOYEES WILL SHOW WHAT KIND OF OWNER HE OR SHE IS...I HAVE READ THE REVIEWS POSTED HERE,,SADLY I REGRET NOT READING REVIEWS FIRST..I JUST SAW HOW BEAUTIFUL THE INN WAS,THIS EXPLAINS IT ALL.THE MORNING AFTER WE ARRIVED, I COULDN'T WAIT TO GRAB COFFEE, AS I STOOD THERE TAKING IN THE BEAUTY OF THE BUILDING,1 HOUSEKEEPER, AND WOMAN WITH TURBEN ON HER HEAD (THE HOST,LEAD PERSON? YOU KNOW WHO YOU ARE..I,OVERHEARD THEM TALKING ABOUT THEIR PATRONS ,,(remember this let the customers eat as much muffins they want,they paid for their stay!! BE SURE THE NEXT YOU TALK ABOUT YOUR CUSTOMERS, CLOSED THE DOOR!!! AFTER OVERHEARING THOSE 2 UNHAPPY WOMEN, I DARE NOT EAT THERE!!!PEOPLE IF YOU FEEL YOU ARE A LITTLE OVER WEIGHT, DONT GO THERE ,,CHANCES ARE THEY WILL TALK ABOUT YOU!!WE DECIDED TO GO TO DRAPERS AT THE GREENBRIER THAT DAY,MY LUNCH WAS 70.00,WE TIPPED OUR WAITER 40.00 , WE SPENT 365.00 ON 3 BOOKS AT DORTHY DRAPERS STORE AT GREENBRIER HOTEL,,25O.00 AT GREENBRIER CHRISTMAS DEPOT..WE ALWAYS TIP OUR CLEANING LADY,,THE POINT IS we could have spent money at this hotel,im sure the waitstaff could have used the money (i used to wait tables .IT TAKES 1 BAD APPLE, IN THE CASE IT WAS 2 BAD APPLES. THIS WILL CAUSE A DOMINO AFFECT,THE GOOD HARDWORKING EMPLOYEES WILL GO ELSEWHERE NEVER JUDGE YOUR CUSTOMERS BY THE COVER,,WE ARE THE ONES COMING IN THERE WITH MONEY TO KEEP YOUR LIGHTS ON..NO NEED FOR APOLOGIES, IT STARTS AT THE TOP.WE WILL NEVER STEP A FOOT IN THERE AND NOT RECOMMEND .GOOD LUCK WITH BUSINESS!!!!"