"I asked for a moment to discuss alternative options with my family, but the person on the phone responded with an irritable tone, insisting that I needed to figure out what my family wanted because they couldn't fulfill my initial order. There was also no mention of a refund for the price difference, leaving me to wonder if I would have to take that up with my bank later.
Honestly, this person's attitude almost made me want to cancel my entire order, especially given my attempts to be polite. I understand that things can go wrong, but I still wanted to give their business a chance. However, the customer service was exceptionally poor. I don't know who answered the phone, but the restaurant should really consider training their staff to communicate better with customers.
As for the food, we had requested to have a sub cut into thirds instead of halves, but that request was apparently too much to accommodate. The representative made a big deal about needing to make fresh pizza because they didn’t have any pre-baked crusts available, despite the fact that the hotel was only a short 7-minute drive away from the restaurant. Also, when delivering to a hotel, it would be nice to include utensils, napkins, or something similar, especially since I had ordered two salads.
The food was decent, but the overall experience in the restaurant was quite disappointing."
