"Recently, I asked about the banana split and was told it comes with vanilla, chocolate, and twist ice cream, whipped cream, chocolate drizzle, peanuts, and a cherry. We ordered it with just vanilla ice cream and requested to skip the cherry, but we were fine with the whipped cream, peanuts, and drizzle. When it finally arrived, we received a half-melted banana split that included strawberries, pineapple (which I hate), whipped cream, drizzle, and peanuts—all messily dripping down the container. I understand that tastes differ, but I'm sure we can all agree that no one wants their sundae arriving in a soupy state.
Additionally, I'm not very impressed with the customer service. The staff isn't rude, but they don't seem particularly happy either. I encourage the owners to raise their standards, ensure that employees are trained on the correct sundae components, and promote a friendlier atmosphere."