Téléphone: +15028689165
Adresse: 100 Osborne Way Georgetown, KY 40324, United States
Ville: Georgetown
Menu Plats: 6
Avis: 2866
Site Web: https://www.ocharleys.com/
"In the six and a half years we have lived here, we have ordered O 'Charley's in Georgetown Mulitple times, and we never have a negative experience like those we had tonight. We just ordered for Delviery from their website and it took about an hour. I will say that we were all so hungry that in the time they arrived, and since none of the food was not edible, we eat (most) of what was delivered to us. We ordered four dinners and three of the four had several things wrong. My husband ordered the cedar plank salmon with broccoli and rice pilaf, the salmon was burned on the sides and completely boiled through, the rice was worth about 4 bites. My youngest son ordered the Western Cheesburger with one side of macaroni and cheese the macaroni was completely dry and the burger was without BBQ sauce, bacon, salad, tomatoes and onion. I ordered the Black, Bleu and Bacon Salat there was no bacon, the asparagus that should be grilled was raw, and there were no suits. My oldest son was the only one who had his order right, he ordered the buttermile roasted shrimp dinner with frits and loaded potato soup, there were no problems. As I said, nothing was infallible, so we ate what was delivered, but I called the store shortly after we were done. I talked to a very courteous manager (who didn't give me his name, but just identified himself as the manager in the service he listened to my problems and thanked me for letting him know that they were problems because he said he couldn't fix problems he didn't know about. He offered to remake everything we wanted, but said he couldn't deliver anything at what point I told him we had eaten so that the option would not work for us. He then said he could give us coupons or offer a partial refund (he did not specify how much that would be) I politely told him that we prefer the partial refund as back to this O 'Charley's location was not at the top of our list based on this experience. He said he was happy to give us a partial refund and give me some information. I usually don't complain about food (especially publicly) and rarely send food back, but we would have fed in the restaurant and get what we had, 75 % of it would have been sent back to the kitchen. I love to leave positive reviews, even for chain restaurants and find no joy to give a negative review, but I felt that this experience was so disappointing that I had to be singing."
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